1. About This Privacy Policy

This Privacy Policy explains how Studio Twenty Three PLLC (“Studio Twenty Three,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit www.meetstudiotwentythree.com (the “Website”), submit an inquiry, or otherwise contact us through the Website, email, or phone.

Studio Twenty Three PLLC is a professional limited liability company registered in Illinois under registration number 248.008263, with a registered business address at:

680 North Lake Shore Drive, Suite 110-1449

Chicago, IL 60611

This Privacy Policy primarily applies to information collected through or in connection with the Website and initial communications with Studio Twenty Three.

If you become a client of Studio Twenty Three, additional privacy protections, notices, informed-consent documents, and practice policies may apply to information created, received, or maintained in connection with your psychotherapy services. Those documents govern the handling of clinical records and protected health information associated with your care and are separate from this Website Privacy Policy.

2. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you submit an inquiry through the Website, contact us by email or phone, or otherwise communicate with Studio Twenty Three.

Depending on how you contact us and the information requested through the inquiry process, this may include:

Your name;

Email address;

Phone number;

Address or state of residence;

Insurance or private-pay information;

Information about the type of services you are seeking;

Your preferences or availability for sessions;

Information you choose to provide about why you are seeking therapy;

Questions or inquiries you would like Studio Twenty Three to address; and

Other information you voluntarily provide.

You are not required to provide information through the Website. However, we may be unable to respond fully to an inquiry or determine appropriate next steps if information reasonably necessary to do so is not provided.

Submitting information through the Website does not establish a therapist-client relationship and does not constitute a clinical assessment or formal registration for psychotherapy services.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically by the Website or its service providers. Depending on the Website's configuration, this may include:

Internet Protocol (IP) address;

Browser and device information;

Approximate location derived from an IP address;

Pages viewed and interactions with the Website;

Referring or exit pages;

Dates and times of visits; and

Information about Website performance and usage.

The Website is built and hosted using Squarespace, which may process technical and usage information as part of providing Website hosting, security, functionality, and related services.

Depending on the Website's configuration and your cookie preferences, Squarespace analytics may also provide information about Website traffic and usage.

For more information about cookies and similar technologies used on the Website, please review our Cookie Policy.

3. How We Use Personal Information

We may use personal information collected through or in connection with the Website to:

Receive, review, and respond to inquiries about psychotherapy services;

Communicate with you about your inquiry, questions, availability, or potential next steps;

Determine whether Studio Twenty Three may be able to offer services consistent with licensure, availability, and practice considerations;

Coordinate scheduling or facilitate transition to the appropriate client onboarding process when services are offered;

Respond to other communications or requests;

Operate, maintain, secure, and improve the Website;

Understand general Website traffic and performance;

Prevent fraud, misuse, security incidents, or other harmful activity;

Maintain appropriate business and administrative records;

Comply with applicable legal, regulatory, professional, or ethical obligations; and

Establish, exercise, or defend legal rights when necessary.

Studio Twenty Three does not sell your personal information.

We do not use information submitted through an inquiry to send you marketing communications unless you have separately requested or consented to receive them.

4. Sensitive and Health-Related Information

Because Studio Twenty Three is a psychotherapy practice, information you voluntarily choose to provide when inquiring about services may include sensitive or health-related information.

The Website inquiry form is intended only for initial inquiries regarding potential services and is not intended to function as a clinical intake form, Client Portal, assessment, or means of submitting detailed medical or mental health information. Please use discretion when deciding what information to include and avoid providing detailed medical, mental health, or other sensitive information through the Website inquiry form.

If you choose to provide information in response to an optional or open-ended inquiry question, Studio Twenty Three will use that information for purposes related to reviewing and responding to your inquiry, as described in this Privacy Policy.

If you move forward with services, additional personal, health, and clinical information may be collected through Studio Twenty Three's designated client platform and handled in accordance with the privacy protections, notices, and requirements applicable to your care.

The Website, inquiry form, and general practice email are not intended for emergency or crisis communication.

5. How We May Share Information

Studio Twenty Three does not sell or rent personal information.

We may disclose personal information to service providers that support the operation of the Website and practice when reasonably necessary for them to provide their services.

Depending on the services in use, these may include:

Squarespace — provides Website hosting, functionality, security, form functionality, and related Website services.

Google Workspace — provides business email and related communication and productivity services used by Studio Twenty Three.

We may also disclose information:

To professional advisers, such as legal, accounting, insurance, or compliance professionals, when reasonably necessary;

When required or permitted by applicable law, regulation, legal process, or professional obligation;

When reasonably necessary to protect the rights, safety, or security of Studio Twenty Three or others;

To investigate or respond to suspected fraud, misuse, security incidents, or unlawful activity; or

In connection with a business reorganization, transfer, or similar transaction, subject to applicable legal and professional requirements.

Where health information or other legally protected information is involved, additional restrictions may apply to its use and disclosure.

6. SimplePractice and the Client Portal

Studio Twenty Three uses SimplePractice for certain practice-management and client-related functions.

The Studio Twenty Three Website may include a link to the SimplePractice Client Portal. When you follow that link, you leave the Studio Twenty Three Website and access a separate platform operated by SimplePractice.

Information you submit directly through the SimplePractice Client Portal is processed within that platform and is subject to the privacy and security practices applicable to SimplePractice and Studio Twenty Three's use of that platform.

If you become a client, SimplePractice may be used for functions such as intake documentation, forms, scheduling, telehealth, billing, secure communications, and maintenance of information associated with your care, as applicable.

The handling of protected health information associated with psychotherapy services is governed by the privacy documentation and legal requirements applicable to those services and is not governed solely by this Website Privacy Policy.

7. Cookies and Website Analytics

The Website uses cookies and similar technologies as described in our Cookie Policy.

Squarespace may use cookies that are necessary to operate and secure the Website. Depending on the Website's configuration and your preferences, analytics or performance technologies may also be used to understand general Website traffic and usage.

Studio Twenty Three does not use Website analytics for the purpose of diagnosing you, evaluating your mental health, or providing individualized psychotherapy services.

Additional information about cookies, analytics, and available choices can be found in our Cookie Policy.

8. How Long We Keep Information

Studio Twenty Three retains personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable legal, regulatory, professional, insurance, or recordkeeping obligations.

The appropriate retention period may depend on the nature of the information and the reason it was collected.

Information relating to an initial inquiry that does not result in psychotherapy services may be retained for a reasonable period for administrative, communication, safety, legal, or recordkeeping purposes and then securely deleted or disposed of when no longer reasonably necessary.

If you become a client, records associated with psychotherapy services are subject to separate clinical record-retention requirements and practice policies.

9. How We Protect Information

Studio Twenty Three takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or loss.

These measures may include encrypted connections, access controls, passwords, multi-factor authentication where available and appropriate, and the use of service providers selected in part based on their privacy and security practices.

However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.

For sensitive client communications and clinical documentation, established clients should use the communication methods designated by Studio Twenty Three, including the Client Portal where appropriate.

10. Email and Electronic Communications

If you contact Studio Twenty Three by email, please be aware that ordinary email may have privacy and security limitations.

Please avoid using general email for emergencies, urgent mental health concerns, or information that is not reasonably necessary for your communication.

Established clients should follow the communication procedures provided in Studio Twenty Three's informed consent and practice policies for matters relating to their care.

11. Your Privacy Choices and Rights

Depending on where you reside and the laws applicable to your information, you may have rights regarding certain personal information, which may include rights to request access to, correction of, or deletion of personal information.

These rights are not absolute and may be limited by applicable legal, regulatory, professional, clinical-record, or record-retention requirements.

You may contact Studio Twenty Three regarding a privacy question or request at privacy@meetstudiotwentythree.com.

We may need to verify your identity before responding to certain requests.

If your request concerns protected health information maintained as part of psychotherapy services, different rights and procedures may apply under the privacy notices and laws governing your clinical information.

12. Children and Minors

The Website is intended primarily for individuals seeking information about Studio Twenty Three and its psychotherapy services and is not designed or directed toward children for independent use.

Studio Twenty Three does not knowingly use the Website to solicit personal information directly from children in violation of applicable law.

Psychotherapy services for minors, if offered, are subject to separate consent, authorization, privacy, and clinical requirements.

If you believe a child has submitted personal information through the Website inappropriately, please contact privacy@meetstudiotwentythree.com.

13. Third-Party Websites

The Website may contain links to third-party websites or services, including the SimplePractice Client Portal and other resources.

When you follow a link to another website, that website is governed by its own privacy practices and policies. Studio Twenty Three does not control and is not responsible for the privacy or security practices of independently operated third-party websites.

We encourage you to review the privacy information provided by any third-party website or service you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, service providers, or applicable requirements.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

If we make material changes, we may provide additional notice on the Website where appropriate.

15. Contact Us

If you have questions about this Privacy Policy, Website privacy, or personal information collected through the Website, you may contact:

Lola Ciccone Damato

Studio Twenty Three PLLC

680 North Lake Shore Drive, Suite 110-1449

Chicago, IL 60611

privacy@meetstudiotwentythree.com